FAQ
Frequently Asked Questions
Unfortunately this is the only mechanism that we use to obtain a deposit when renting similar to that of Car Rental Companies, this also allows us to easily refund you upon returning the rented equipment. We prefer VISA and Mastercards however do accept all major credit cards.
Should you hold a 30 day account with Vodacom Rentals then this is the only time that a credit card is not required.
If you do not have a credit card but do have a debit card or Paypal account we suggest you reserve a prepaid Sim Card at b4i.travel
Your Deposit will be returned to you less your final invoice within 3 to 5 days from the date of returning the rental equipment.
As soon as your usage including rental reaches 80% of your initial deposit amount an interim invoice is generated and will be deducted directly from your credit card leaving your deposit 100% in tact. This process will continue until your rental items have been returned. On return your final invoice will be generated and the final invoice is then deducted from the initial deposit and any balance due back to you will be refund directly into your credit card.
As we manually refund your credit card without it being present it does take slightly longer to reflect. It usually takes between 3-10 days when refunded to an international bank and 2-5 days when refunded to a local bank.
Should you have any billing queries please make contact via email on [email protected] or via phone on +27 21 4011300
If you are having difficulties whilst renting a product through Vodacom Rentals, please contact our 24 Hour helpdesk on +27 82 858 0000.
You should immediately contact us 24 hours per day on +27 82 858 0000 or email [email protected]. You are also welcome to call Vodacom on 082111 so the phone number can be locked, you will be held liable for the bill up to this point. A new device will be issued to you if needed. You will be liable for the replacement of any stolen or lost devices as well as sim cards.
Enter the mobile number followed by the green handset (dial) button, for international calls dial the exit code 00 or “+” (press the * button twice) followed by the country code i.e. dialling the USA +1 XXXXXXXXXX
You can dial 112 or for a medical emergency 082 911
Dial 121 and follow the voice prompts
Yes, while in South Africa. Should you roam, incoming calls are billed and voicemail is no longer free.